Support & FAQs | Brydge

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Support FAQ

ProDock & Stone Pro TB4

Do I need to install any drivers?

No separate driver installation is required. Both the ProDock and Stone Pro TB4 are built on Intel's Thunderbolt reference design, which means they receive ongoing support and updates automatically through your computer's regular operating system updates, whether you're on Windows or macOS.

Simply keep your operating system up to date and your docking station will remain fully compatible and performing at its best.

How many external displays can I connect?

Both the ProDock and Stone Pro TB4 support up to two external displays when connected to a compatible laptop.

MacBook display support:

• MacBooks with M3, M4, or M1-M4 Pro/Max chips, support up to two external displays.
• MacBooks with the base M1 or M2 chip, limited by Apple to one external display only. The docking station will also be limited to a single display in these cases.

Windows laptops:

The number of supported displays can vary by manufacturer and graphics capability. Check your laptop's specifications to confirm multi-display support before purchasing.

Why are there no HDMI or DisplayPort ports?

The ProDock and Stone Pro TB4 don't include HDMI or DP ports by design. Omitting them allows for more USB4/Thunderbolt 4 ports and ensures compatibility with modern displays and future-proofed connectivity standards.

To connect an HDMI or DisplayPort monitor, use a compatible USB-C to HDMI or USB-C to DisplayPort cable. These cables are available on the Brydge accessories page.

I'm having trouble connecting external speakers via the audio jack.

For MacBook, follow these steps:

1. Open the Apple menu > System Settings.
2. Click Sound, then select Output.
3. Under Type, select USB.

I'm having trouble connecting to a wired network (LAN).

1. Open the Apple menu > System Settings, then click Network.
2. Make sure the docking station is listed at the top of the network connections list and remove any unused connections.
3. Renew your DHCP lease and restart your MacBook.

Are Apple Pro Display XDR and Apple Studio Display supported?

Yes. Both the Apple Pro Display XDR (6K resolution) and the Apple Studio Display (5K resolution) are fully supported, with up to two displays connected simultaneously.

Note: Support for resolutions above dual 4K at 60Hz requires monitors with DSC (Display Stream Compression) support. Check with your display manufacturer to confirm your model supports DSC when connected to an Apple MacBook.

ProDock only

My displays stopped working after a macOS update: what should I do?

macOS updates can reset the Allow Accessories to Connect setting back to its default of Always Ask. If your dock is not detected after an update, follow these steps:

1. Open the Apple menu > System Settings.
2. Select Privacy & Security.
3. Scroll down to Allow accessories to connect and set the option to Always.

The dock has no power or my displays aren't turning on what should I do?

First, confirm your MacBook is set to allow the dock to connect:

1. Open the Apple menu > System Settings.
2. Select Privacy & Security.
3. Scroll down to Allow accessories to connect and set the option to Always.

If displays are still not showing:

Note: A MacBook cannot output to an external display in clamshell mode (lid closed) unless a mouse and keyboard are connected. Connect them via Bluetooth or plug them directly into the ProDock before closing the lid.

My display isn't turning on after the MacBook wakes from sleep.

Certain non-Apple displays connected via a Thunderbolt cable may occasionally fail to send a wake signal to your MacBook when connected through a docking station.

If this happens, switch to a USB-C to HDMI or USB-C to DisplayPort cable to connect your display instead. This resolves the issue in most cases.

MAX 11.0 & MAX 13.0 Support & FAQ

How does Instant-On™ work?

Instant-On™ means your keyboard reconnects to your iPad the moment you wake it no buttons, no pairing menus, no waiting.

Once paired, the keyboard stays connected for up to 4 hours before entering sleep mode, without any meaningful impact on battery life.

How do I turn on and pair my MAX 11.0 or MAX 13.0?

1. Slide the power switch to the ON position, all lights turn on briefly to confirm the keyboard is powered on.
2. To turn off, slide the power switch to the OFF position.
3. Press and hold the pairing key for 3 seconds - the LED flashes blue.
4. On your iPad: Settings → Bluetooth → select Brydge MAX 11.0 or Brydge MAX 13.0.
5. When pairing is successful, the blue LED turns off. Your keyboard and trackpad are ready.

Note: AssistiveTouch must be off for trackpad gestures to work. Go to: Settings → Accessibility → Touch → AssistiveTouch → OFF

My keyboard isn't connecting how do I fix pairing issues?

A full re-pair clears most connection issues:

1. On your iPad, go to Settings → Bluetooth and remove the Brydge keyboard from the device list.
2. Turn the keyboard off using the power switch.
3. Restart your iPad.
4. Turn the keyboard back on and re-pair via Bluetooth settings.

How do I charge my keyboard?

Your keyboard charges via USB-C. Connect any standard USB-C cable to the port on the keyboard and a power source. Charging time is under 4 hours from empty.

• The battery light glows red while charging or when battery is low.
• The light turns green when fully charged.
• Backlit keys are temporarily disabled below 15% battery to conserve power.

How do I check my keyboard's battery level?

Check battery level using the Batteries widget on your iPad:

1. Touch and hold an empty area of your Home Screen until icons wiggle.
2. Tap the + icon, search for Batteries, choose a widget size, and tap Add Widget.

What trackpad gestures are supported?

• One finger tap - click and select
• Two finger tap - right-click / context menu
• Two finger swipe up/down - scroll up or down
• Two finger swipe left/right - scroll left or right
• Two finger swipe right - open Today View
• Two finger swipe down - open Search
• Three finger swipe left/right - switch between open apps
• Three finger swipe up (hold) - open App Switcher
• Pinch open/closed - zoom in or out
• One finger to bottom edge - go Home
• One finger to top right corner - open Control Centre
• Tap or key press - wake iPad and keyboard

How do I update my keyboard's firmware?

No update is needed. The MAX 11.0 and MAX 13.0 come pre-equipped with the latest firmware - no app or software required.

Keyboard Shortcuts

• Copy - Cmd + C
• Paste - Cmd + V
• Cut - Cmd + X
• Undo - Cmd + Z
• Underline - Cmd + U
• Italic - Cmd + I
• Home Screen - Cmd + H
• Switch App - Cmd + Tab
• Show Dock - Cmd + Option + D
• Search - Cmd + Space
• Emoji selector - Ctrl + Cmd + Space

Air MAX+ & 10.9 MAX+ Support & FAQ

How do I turn on and pair my Air MAX+ or 10.9 MAX+?

1. Press the power key for one second — the LED flashes green to confirm the keyboard is on.
2. To turn off, hold the power key for three seconds until the LED flashes red.
3. Hold the Bluetooth key for 3 seconds, the LED flashes blue.
4. On your iPad: Settings → Bluetooth → select your Brydge keyboard.
5. When paired, the blue LED turns off. Your keyboard and trackpad are now active.

My keyboard isn't connecting, how do I fix pairing issues?

1. On your iPad, go to Settings → Bluetooth and remove the Brydge keyboard from the device list.
2. Turn the keyboard off.
3. Restart your iPad.
4. Turn the keyboard back on and re-pair via Bluetooth settings.

How do I charge my keyboard?

Your keyboard charges via USB-C. Connect any standard USB-C cable to the charging port and a power source.

• A solid red LED indicates the keyboard is charging.
• The LED turns off when fully charged.
• Backlit keys are temporarily disabled below 15% battery to conserve power.

What trackpad gestures are supported?

How do I update my keyboard's firmware?

No update is needed. The Air MAX+ and 10.9 MAX+ come pre-equipped with the latest firmware, no app or software required.